Refund Policy

1. Overview

At CarWash Pro, we are committed to ensuring customer satisfaction with our services. This Refund Policy outlines the circumstances under which refunds are provided and the process for obtaining them. Please read this policy carefully to understand your refund rights and obligations.

2. Refund Eligibility

You may be eligible for a refund if:

• You cancel your booking at least 24 hours before the scheduled appointment
• We fail to provide the booked service as promised
• The service quality does not meet our stated standards
• A duplicate charge has been applied to your account
• Technical issues prevent you from receiving the service

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Cancellation made less than 24 hours before the appointment (Service fee applies)
• No-show without prior cancellation or communication
• Service was completed as scheduled without complaints during or immediately after
• Disputes raised more than 7 days after service completion
• Changes in personal circumstances or preferences
• Delays caused by customer-related issues or external factors beyond our control

4. Cancellation and Refund Process

Standard Cancellation (24+ hours notice)

• Cancel through your account on our website or mobile app
• Contact our customer service team at care@shopygoods.com or by phone
• Full refund will be processed within 5-7 business days
• Refund will be credited to the original payment method

Late Cancellation (less than 24 hours)

• A cancellation fee of 50% of the service cost will be deducted
• Remaining balance will be refunded within 5-7 business days
• This fee helps compensate for reserved time and resources

No-Show Policy

• Full service charge will be forfeited
• No refund will be provided
• Contact us immediately to discuss your situation and reschedule

5. Service Quality Refunds

If you are unsatisfied with the quality of our service:

• Report the issue within 24 hours of service completion
• Provide photographic evidence if applicable
• Our quality team will review your complaint within 48 hours
• If the complaint is valid, we will offer either:
  • A full or partial refund, or
  • A complimentary re-service to resolve the issue

6. Refund Processing Timeline

Once a refund is approved:

• Processing Time: 5-7 business days from approval
• Payment Method: Refund credited to original payment method
• Credit Card Refunds: May take additional 1-3 business days depending on your bank
• Digital Wallet Refunds: Typically processed within 24-48 hours

Please note that bank holidays and weekends are excluded from processing time calculations.

7. Partial Refunds

Partial refunds may be offered in the following scenarios:

• Service was partially completed due to customer request
• Only a portion of the service met quality standards
• Late cancellation fees apply (standard refund minus cancellation fee)
• Promotional or discounted services (subject to terms)

8. Payment Method Specific Refund Information

Credit/Debit Card Refunds

Refunds will be credited back to the card used for the original transaction within 5-7 business days, plus 1-3 additional days for your bank to process.

Digital Payment Methods

Refunds to digital wallets (Apple Pay, Google Pay, etc.) are typically processed within 24-48 hours.

Bank Transfers

If you used bank transfer, refunds will be processed to the same account within 5-7 business days.

9. Refund Disputes

If you dispute a refund decision:

• Submit a detailed appeal within 14 days of the refund decision
• Include all relevant documentation and evidence
• Our management team will review within 5-7 business days
• We will communicate the final decision via email
• This decision will be final and binding

10. Special Circumstances

Event Cancellations

If CarWash Pro cancels a service due to weather, mechanical issues, or other unforeseen circumstances, you will receive a full refund and the option to reschedule at no additional cost.

Technical Issues

If technical problems prevent you from accessing our booking system or receiving service communication, please contact us immediately. Refunds will be processed on a case-by-case basis.

Duplicate Charges

If you are charged twice for the same booking, a full refund for the duplicate charge will be processed immediately within 1-2 business days of verification.

11. Subscription Service Refunds

For subscription-based packages:

• You may cancel your subscription at any time
• Unused services will be refunded on a prorated basis
• Refund will be processed within 10 business days
• Your subscription will be immediately terminated upon cancellation

12. How to Request a Refund

To request a refund, follow these steps:

1. Log into your CarWash Pro account
2. Navigate to "My Bookings" and select the relevant booking
3. Click "Request Refund" and fill out the form
4. Provide a reason and any supporting documentation
5. Submit your request
6. You will receive confirmation via email
7. Our team will review and respond within 24-48 hours

13. Contact Us for Refund Assistance

If you have questions about our refund policy or need to request a refund:

• 📧 Email: care@shopygoods.com
• 📱 Phone: 1-800-CAR-WASH
• 📍 Address: Purba Gabberia Dhhosa, South 24 Pgs, PIN-743396
• ⏰ Support Hours: Monday - Sunday, 8:00 AM - 10:00 PM

14. Modifications to Refund Policy

CarWash Pro reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services indicates your acceptance of any updates to this policy. We recommend reviewing this policy periodically for any changes.